Hello, time travellers, storybook heroes, and party enthusiasts! At Smiffys Sale Store, we want your costume adventure to be as magical as the characters you embody. While we strive for perfection, we understand that sometimes an item might not meet your expectations. Don’t worry—our shipping and returns processes are designed to be straightforward and hassle-free, just like our checkout!

Shipping Information

We ship globally (excluding Asia and some remote areas) to bring the fun of costumes right to your doorstep. Here’s how we handle your orders:

  • Order Processing: All orders are processed within 1-2 business days after payment confirmation.
  • Shipping Methods:
    • Standard Shipping: Via DHL or FedEx with a flat rate of £12.95. Delivery takes 10-15 days after dispatch.
    • Free Shipping: For orders over £50, we use EMS. Delivery takes 15-25 days after dispatch.
  • Tracking: Both methods include tracking for your peace of mind. You’ll receive a tracking number once your order is shipped.

Note: Delivery times may vary due to customs or unforeseen circumstances, but we’re here to help if issues arise!

Returns & Exchanges Policy

We accept returns and exchanges within 15 days of you receiving your item(s). To be eligible, items must be unused, in their original packaging, and with all tags attached. Proof of purchase is required.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the item.
  2. Wait for Instructions: We’ll respond within 1-2 business days with a returns authorization and shipping address.
  3. Pack and Ship: Securely pack the item(s) in their original packaging and ship them to our address (provided in the instructions). We recommend using a tracked service.
  4. Processing: Once we receive and inspect the item(s), we’ll process your refund or exchange within 5 business days.

Refund Timeline and Method

Refunds are issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing, depending on your bank.
  • PayPal: 3-5 business days after processing.

Note: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).

Non-Returnable Items

Based on our product range (including accessories and hygiene-sensitive costumes), the following items are non-returnable unless defective:

  • Accessories (e.g., hats, masks, wigs) due to their personal nature.
  • Intimate apparel or items that come into direct contact with skin.

This ensures the safety and hygiene of all our customers, aligning with our fun yet responsible approach.

Need Help?

If you have questions, reach out at [email protected]. We’re here to ensure your Smiffys experience is spellbinding!

Now, back to your costume adventures—may your returns be few and your fun be endless!