Hello, time travellers, storybook heroes, and party enthusiasts! At Smiffys Sale Store, we want your costume adventure to be as magical as the characters you embody. While we strive for perfection, we understand that sometimes an item might not meet your expectations. Don’t worry—our returns and exchanges process is designed to be straightforward and hassle-free, just like our checkout!

Our Returns & Exchanges Policy

We accept returns and exchanges within 15 days of you receiving your item(s). To be eligible, items must be unused, in their original packaging, and with all tags attached. We also require proof of purchase.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
  2. Wait for Instructions: We’ll respond within 1-2 business days with a returns authorization and shipping instructions.
  3. Pack and Ship: Securely pack the item(s) in their original packaging and ship them to our address (provided in the instructions). We recommend using a tracked shipping service for your peace of mind.
  4. Processing: Once we receive and inspect the item(s), we’ll process your refund or exchange within 5 business days.

Refund Timeline and Method

Refunds will be issued to the original payment method used during purchase. Please allow:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing, depending on your bank.
  • PayPal: 3-5 business days after processing.

Note: Shipping costs are non-refundable, unless the return is due to an error on our part.

Non-Returnable Items

To ensure the safety and hygiene of our customers, the following items are non-returnable unless defective:

  • Accessories (e.g., hats, masks, wigs) due to their personal nature.
  • Intimate apparel or items that come into direct contact with skin.

This is based on our product range, which includes accessories and costumes that may be hygiene-sensitive.

Returns & Exchanges Request Template

Use the template below to email us your request:

Subject: Returns & Exchanges Request – Order #[Your Order Number]

Dear Smiffys Sale Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number], purchased on [Purchase Date].

Item(s) to return/exchange: [Product Name(s) and Quantity]

Reason: [Please provide details, e.g., wrong size, defective item, etc.]

I have read and agree to the returns policy. Please provide further instructions.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Help?

If you have any questions, feel free to reach out at [email protected]. We’re here to ensure your Smiffys experience is spellbinding!

Now, back to your costume adventures—may your returns be few and your fun be endless!