Privacy Policy

Last Updated: 15 May 2023

Welcome, time travellers, storybook heroes, and party enthusiasts! At Smiffys Sale Store (located at halloweenstorehub.com), we believe that your journey to finding the perfect costume should be as magical and secure as the characters you’re becoming. Just as we’re committed to bringing you the finest costumes from the 1920s to the 2000s, from Alice in Wonderland to DC Comics heroes, we’re equally dedicated to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

To provide you with a magical costume shopping experience, we collect the following types of information:

• Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information, and phone number.
• Transaction Information: Details about purchases you make through our website, including products ordered, purchase date, and payment method.
• Technical Information: IP address, browser type, device information, and pages you visit on our site.
• Communications: Records of correspondence when you contact our customer service team.

2. How We Use Your Information

We use your information to create a seamless and enchanting shopping experience:

• Process your orders and deliver your costumes worldwide (excluding Asia and certain remote areas)
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Send you important account-related information and order updates
• Personalize your shopping experience based on your preferences
• Detect and prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

• Service Providers: We work with trusted partners who assist us in operating our website, processing payments, shipping orders, and marketing. These providers only receive necessary information to perform their functions.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.

We never sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your security is our absolute priority, just as it is during our checkout process. We implement appropriate technical and organizational measures to protect your personal information:

• We store data on secure servers with encryption and firewall protection
• Payment information is processed through PCI-DSS compliant payment processors
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy
• While we implement robust security measures, no method of transmission over the Internet is 100% secure

5. Your Rights

As our valued customer, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to certain legal exceptions.
• Objection: You can object to processing of your personal information for direct marketing purposes.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like many websites, we use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic functions like page navigation and access to secure areas.
• Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Enable enhanced functionality and personalization.
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. International Data Transfers

As we serve customers globally (excluding Asia and certain remote areas), your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

Thank you for trusting Smiffys Sale Store with your costume adventures and your personal information. Now, let’s get you paid and played—your unforgettable adventure awaits!