FAQ

What types of costumes do you offer?

We specialise in themed costumes from the 1920s to the 2000s, including eras like the 1950s, 1960s, and 1970s. We also offer outfits inspired by Alice in Wonderland, Animals, Around The World, Book Characters, Burlesque & Moulin Rouge, Capes, Cartoons, Cheerleaders, Christmas, Circus, Clown, and DC Comics Heroes & Villains. Plus, we have a range of accessories to complete your look!

Are your costumes true to size?

Yes, our costumes are designed to fit true to size. Each product page includes a size guide to help you choose the perfect fit. If you’re between sizes, we recommend sizing up for comfort.

Do you sell costumes for children?

Absolutely! We offer a variety of child-friendly costumes, including characters from cartoons, books, and more. Check our “Alice in Wonderland” or “Cartoons” sections for options.

Where do you deliver?

We deliver globally, excluding Asia and a few remote areas. Please check our delivery information page for more details.

What are my shipping options?

We offer two shipping methods: Standard Shipping (£12.95 flat rate via DHL or FedEx, 10-15 days after dispatch) and Free Shipping for orders over £50 (via EMS, 15-25 days after dispatch).

How long does order processing take?

Orders are processed within 1-2 business days. During peak seasons like Halloween or Christmas, please allow extra time.

Can I track my order?

Yes! Once your order is dispatched, you’ll receive a confirmation email with tracking information so you can follow your package’s journey.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Is my payment information secure?

Absolutely. We use secure encryption technology to protect your payment details and ensure a safe shopping experience.

What is your return policy?

We accept returns within 15 days of receipt. Items must be unused and in their original packaging. Please contact us at [email protected] to initiate a return.

How do I exchange an item?

Exchanges are subject to availability. Contact our customer service team at [email protected], and we’ll guide you through the process.

How do I create an account?

You can create an account during checkout. This allows you to track orders, save favourites, and enjoy a faster shopping experience next time!

I forgot my password. What should I do?

Click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset it via email.

How can I get in touch with customer service?

We’re here to help! Email us at [email protected] for assistance with any questions or concerns. We aim to respond within 24 hours.